Last updated: 15/12/25
These Terms & Conditions (“Terms”) govern participation in the Loyalty Card Program (“the Program”), operated by Woodies Coffee Shop, which includes both a physical printed loyalty card and a digital loyalty card accessible via the [mobile app/website]. By participating in either version, you agree to abide by these Terms.
1.1. The Program is open to all customers of Woodies Coffee Shop.
1.2. Participation in the Program constitutes acceptance of these Terms.
1.3. The Program is intended for personal, non-commercial use only.
1.4. Customers may use either the printed card or the digital version, or both, but balances cannot be merged, combined, or transferred between formats.
2.1.1. Customers earn one (1) stamp for each qualifying purchase of a standard-priced hot drink.
2.1.2. Stamps are issued only at the time of purchase and cannot be added retrospectively using receipts or proof of purchase.
2.1.3. Stamps are not awarded on discounted drinks, complimentary drinks, gift card purchases, or other excluded items as indicated by the coffee shop.
2.1.4. The coffee shop reserves the right to adjust stamp balances in the case of error or suspected misuse.
2.2.1. Stamps are applied manually by staff at the point of purchase.
2.2.2. Physical stamps cannot be transferred to the digital system or vice versa.
2.2.3. Only one printed card may be stamped per transaction.
2.3.1. Digital stamps are earned automatically through the loyalty app or digital account when a qualifying purchase is registered at checkout.
2.3.2. Customers are responsible for ensuring that their digital account or loyalty barcode/QR code is presented before the transaction is completed.
2.3.3. Technical issues (e.g., dead phone battery, connectivity problems, or app failures) may prevent stamps from being applied. Stamps cannot be added manually at a later time.
2.3.4. Customers must maintain accurate account information and keep login details secure.
3.1.1. Once ten (10) stamps have been collected on either the printed or digital card, the customer may redeem a reward for one (1) free standard-menu hot drink.
3.1.2. Rewards cannot be transferred between printed and digital cards.
3.1.3. The free drink reward applies to standard menu hot drinks only.
3.2.1. Specialty drinks, seasonal beverages, and extras (e.g., syrups, alternative milks, add-ons) may incur an additional charge.
3.2.2. The customer must pay any additional charges at the time of redemption.
3.3.1. A completed printed card must be surrendered to redeem the reward.
3.3.2. Lost, stolen, damaged, or altered printed cards will not be replaced.
3.4.1. Digital rewards will automatically appear in the customer’s loyalty account once the required number of stamps is reached.
3.4.2. The reward may be redeemed by presenting the digital reward via the app.
3.4.3. The coffee shop is not responsible for technical difficulties preventing redemption.
4.1.1. Each printed card is assigned to individual use only.
4.1.2. The coffee shop may refuse any card that appears tampered with or fraudulent.
4.2.1. Customers must keep login credentials secure and confidential.
4.2.2. The coffee shop may suspend or terminate digital accounts in cases of suspected misuse, fraudulent activity, or violation of these Terms.
4.3.1. Printed and digital stamps may expire after 12 months of inactivity.
4.3.2. Unredeemed rewards may expire after 12 months from the date they are issued.
Details are available in our Privacy Policy.
